[BusinessTeam] FW: Gartner: Web-driven channel conflicts threaten CRM efforts

Message-ID: <6B75EF096AE0BE428B8CEDEA89C5F632782393@exchange01.lab49.com> · Tue Apr 03 20:58:49 2001 UTC

Shannon has sent you a story from Computerworld.com, 
and would like you to read it! 
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Thought you might find this interesting. 

GARTNER: WEB-DRIVEN CHANNEL CONFLICTS THREATEN CRM EFFORTS 

Sales channel conflicts created by e-commerce initiatives could sabotage 
customer relationship management projects if not handled properly by 
companies, a Gartner analyst warned at a conference today. 
http://www.computerworld.com/cwi/story/0,1199,NAV47_STO59183,00.html 

Click on the link, or copy and paste it into your browser 
to view the story forwarded to you from Computerworld.com. 

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